Returns & Refunds

We want you to be happy with your Pearlforming piece. If something isn't right, we're here to help.

1. Returns

Standard products purchased through our online store can be returned within 14 days of receiving your order, in accordance with applicable consumer law.

To request a return, contact us with your order number and the product you wish to return.

2. Personalised products

Products made specifically to your specifications or clearly personalised may be excluded from the right of withdrawal.

If you're unsure about returning a customised product, contact us before ordering.

3. Damaged or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible.

Include your order number, a short description of the problem and, where possible, photographs.

We'll review the case and provide a solution in accordance with your legal rights.

4. Refunds

Where a refund applies, we'll provide information about the process and timing.

Refunds will normally be made using the original payment method.

5. Return shipping

For withdrawal returns, the customer is responsible for the direct return shipping costs when this has been communicated before purchase.

For defective or incorrect products, costs will be handled according to the customer's legal rights.

6. Contact

Pearlforming
info@pearlforming.com
Netherlands